Refund Policy

This policy applies to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.


REFUND

All refunds are processed in U.S. dollars: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.

We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Plan subscriptions may be refundable, at the sole discretion of Pidgeonet, if you, the subscriber, request the cancellation of a subscription for a valid reason and the cancellation is processed within 3 days (72 hours).

You agree to reimburse Pidgeonet for the actual substantiated out-of-pocket expenses of its Services.


RETURNABLE ITEMS

Several types of goods are exempt from being returned.

Non-returnable items:

  • Gift cards
  • Downloadable software products (refund policy applies)

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Software packages that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

LATE OR MISSING REFUND

(if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


SALES ITEMS

(if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


EXCHANGES

(if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or contact our support.

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